Hotel Marquis Reforma in Ciudad de México

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comments 5

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  Lizbeth Rodriguez

  :: 20 April 2018 18:30:20

  The suite is amazing, king bed and sofa bed :D They have transportation from the airport to the hotel but is pricy at $65 dollars. In order to have access to any of the light switches you need to insert your room key in an access point which was not pointed out upon our arrival and required a second trip down to the lobby to inquire about!!

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  Amy Pate

  :: 01 April 2018 11:53:50

  I wanted to like this place. Truly, I did. Unfortunately, their maintenance standards do not meet the qualifications of a five-star hotel. The lobby is beautiful, giving you an impression of hope when you walk in. The rooms, however, are poorly maintained. There was a metal piece sticking out of a mattress (underneath the sheets, at the edge of the bed) that jabbed me a few times. There was an insect infestation (small flying things - see picture) that grew out of control over the course of our stay. Found one in bed on the second night, killed it, and hoped that was the end. Found another one on the third night, too tired to go down and complain. On night four, it was a swarm - kill three, four more appear. We finally went down to ask for another room because I just couldn't sleep there any more. And that's where the two stars come from - the staff handled the situation well, and offered us an upgrade to a master suite. The master suite was bug-free, and that was all I cared about at that point. Neither the junior suite nor master suite were maintained well. There was chipped paint on the walls, water damage on the ceiling (master suite), paint on glass (master suite), corroded handles (master suite)...the list goes on. I also found it annoying that their minibar items and bottles of water were not free. Perhaps I've gotten spoiled, but the last two boutique hotels I stayed in at CDMX had excellent service, unlimited bottles of water, and unlimited free candy/beer/liquor from the minibars. This was an Expedia booking - if I had to plan our trip again, I'd cough up the extra $150 to stay in one of the boutiques. I ended up paying around $120 for bottled water and two tiny bottles of Jack anyway. I definitely would not stay at this hotel again.

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  Steven Garcia

  :: 25 February 2018 10:20:20

  The front desk was very helpful and friendly. The location wss also great and really enjoyed the walking distance to bars and the park. Definitely coming back to stay here

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  Jesus Aquino Pena

  :: 19 February 2018 18:49:42

  Great hotel, awesome gym, friendly staff, nice pool. The location is amazing and very safe. If you can get this hotel at a discountI would recommend to book!

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  Victor Quiroz

  :: 18 February 2018 08:01:27

  Pros: 1. Location is great. 2. Service and people are excellent. 3. Food is pretty good. 4. Good variety of restaurants. 5. This hotel has the best spa in the whole city (this is actually a verified fact) Cons: 1. The rooms need to be renovated. 2. Not too much of a modern feel. Overall, I enjoyed my stay here. It's definitely worth the cost but I wish the rooms were renovated. Small things like changing the lightning and furniture in the rooms can make a huge difference.