Hotel Imperial in Ciudad de México

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comments 5

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  Luis Avila

  :: 15 March 2018 23:40:34

  This is my 3rd stay at this hotel, our first time at this hotel (March 2017)was very pleasant and the room was very clean and bed was comfortable. Our second stay (March 8 2018) the king size bed was very hard and the linen was very rough other than that no other issues. My 3rd stay (March 14 2018) was really a headache. When my wife and I came into the room the a/c wasn’t working so we called reception and they sent a maintenance guy to give us a portable water cooler. The water cooler really didn’t cool enough. Second problem we encountered was that the rooms don’t have iron so we called reception and they said all the irons where occupied. An hour later we called again to check if one of the irons was unoccupied and they said they had one and they were going to send it but 15 minutes later no one showed so we headed out. Note(how can a hotel not have irons in every room? I think that’s an essential item to have at a hotel) 3rd problem we encountered was that they have little roaches roaming around in the room. The valet parking has an excellent service. Front desk people are nice but they take forever to do things. Exterior of the hotel, the front desk and the restaurant are very nice and the rooms are nice in a way but the carpet is really old as well as the linen. From what we experienced on our 3rd stay I wouldn’t recommend this hotel.

• en

  Michael Van Steenburg

  :: 11 March 2018 22:02:33

  Needs updating but a clean good value with a good location.

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  Vincent Jacques

  :: 04 March 2018 13:02:33

  Great staff, poor wifi signal, good breakfast, the Gaudi restaurant wasnt delicious, possibility to leave your luggage there after check out, a bit expensive for what it is

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  Gerardo Otero

  :: 25 February 2018 01:06:25

  Simple furnishings that try to keep hotel with character from 1907 when it was built. Shower works well. Cafetería and restauran Gaudí are greatest assets but so is location. Beds are very hard so will be liked by people with back issues. Some lamps did not work. The hotel could use modernization and updates but I would still use as is at current price but wuold be willing to pay 30% more after renovations. It may beworth it.

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  GJ Zambrano

  :: 11 January 2018 07:47:46

  Quaint, 100+ year old, hotel. Good rooms, restaurants and rates. Well located in downtown CDMX.